Refund Policy

1. General Policy

Due to the irrevocable nature of digital products (gift cards, game codes, prepaid cards, and mobile top-ups), all sales are generally final and non-refundable. Once a digital code has been delivered or viewed, it cannot be returned or refunded unless there is a verifiable technical error with the code itself.

2. Eligible Refund Scenarios

We may consider a refund or replacement only in the following specific cases:

• Invalid Code: If the code provided is proven to be invalid or already redeemed prior to your purchase date. You must report this within 24 hours of purchase.
• Product Not Delivered: If you have not received your digital product within 24 hours of a confirmed payment and successful verification.
• Technical Error: If a technical error resulted in a duplicate charge for the same transaction.
• Out of Stock: If a product becomes unavailable after your payment has been processed, a full refund will be issued.

3. Non-Refundable Scenarios

Refunds will NOT be issued for the following reasons:

• Change of Mind: You decided you no longer want the product after purchase.
• Wrong Purchase: You purchased the wrong product, denomination, or region (e.g., buying a US card for a UAE account). Please check the product description carefully before buying.
• Third-Party Issues: Inability to use the code due to restrictions on your personal account with the service provider (e.g., account ban, wallet limit).
• Unauthorized Use: Purchases made by someone else using your account or payment method without your permission, where the product has already been delivered/viewed.

4. Mobile Recharge Refunds

For direct mobile top-ups (Recharge), once the credit has been sent to the provided phone number, it cannot be reversed or refunded. Please ensure the phone number and operator are correct before confirming the transaction.

5. How to Request a Refund

If you believe you are eligible for a refund based on the criteria above, please contact our support team at support@easy-menu.store within 3 days of purchase.

Please include:

• Order ID / Transaction Reference
• Description of the issue
• Screenshots or evidence of the error (e.g., error message when redeeming)

We will review your request and respond within 24-48 hours.